Delivery Information

I have placed my order, when will I receive it?

Our orders are usually dispatched the same business day if placed before 1pm.  Delivery is between 1-5 business days from the date of postage.

After you place an order you will receive an email with your tracking details.

Please be aware that if you have purchased an item that is on pre-order you will receive the product within 3-5 working days from the date it is in stock. You can find the stock date on the product purchase page or your order confirmation email.

Given the current circumstances with Covid-19, some of our couriers may be delayed so please be patient with them. If your order doesn’t arrive within 5 business days please contact the delivery courier using the tracking details sent to you in your delivery confirmation email.

Do you post internationally?

The short answer is Yes. We ship to the following EU countries:

Germany
France
Italy
Poland
Spain
Greece


However, before placing an order please send an email to hello@nupeaa.com so that we can give you an estimated delivery cost and shipping times.

Returns Policy:

In the unlikely event that you wish to return your item, please reach out to our customer services team

All returns must be approved by our team and a return number issued before any item is returned to us.

Any returns received without a return number clearly marked on the return parcel will delay any refunds.

Please note that our Collab Baby Bottle is non-refundable in the event that the seal is broken for hygiene reasons.

Unwanted Items

If you decide that your item/s you have purchased aren’t what you are looking for, you have 7 days from when you receive the item/s to return them back to us. They must be unused and in their original condition. The returned product/s must include all the contents including instructions and packaging. You must contact us to start the returns process.

We do not cover the cost for returning the products to us, and we recommend that you obtain a proof of postage receipt when sending the items back, as we do not accept responsibility for products lost or damaged in the transit.

Faulty/Damaged Items

In the first instance, please contact us as soon as possible if you receive a damaged or faulty item so that we can start to resolve the issue. All damaged or faulty items must be reported to us within 14 days of purchase.

Refunds

We may not confirm that we have received your returned parcel. Upon receipt of your items it can take up to 10 working days to process. Refunds will be made back to the payment method used to make your purchase. Refunds can take up to 5 working days to appear in your account once processed.

Please note that as shipping costs are not retrievable, we are unable to refund these costs for any returns which do not contain faulty or damaged items. Only if the item is found to be defective will the original return shipping costs be refunded.

Cancellations

If you would like to cancel your order, please let us know urgently!

If we have already begun processing your order, we will be unable to cancel it, and you will be liable for the cost of returning the unwanted items.