DELIVERY POLICY

GET FREE SHIPPING WITH ORDERS OVER £70.00


Our orders are usually dispatched the same business day if placed before 1pm UK time. Delivery is between 1-5 business days from the date of postage.

After you place an order you will receive an email with your tracking details.

Given the current circumstances with Covid-19, some of our couriers may be delayed so please be patient with them. If your order doesn’t arrive within 5 business days please contact the delivery courier using the tracking details sent to you in your delivery confirmation email.

Germany
France
Italy
Poland
Spain
Greece


However, before placing an order please send an email to hello@Nupeaa.com so that we can give you an estimated delivery cost and shipping times.

NUPEAA LTD
Suite K6
Chubb Building
Fryer Street
Wolverhampton
WV1 1HT

USING NUPEAA PRODUCTS

You can view our full T&C's here:

You will get instructions with your Nupeaa product which will contain important information for your child’s safety and health, as well as the directions for using your Nupeaa product. You should thoroughly read your instruction manual before using Nupeaa products.

If you need a copy of your products instruction manual please email us at hello@nupeaa.com if you would like us to email a copy of the instructions.

GENERAL QUESTIONS

Mastercard, Visa, American Express, Apple pay, Google pay, Klarna


Unfortunately, at this moment in time we do not offer gift cards. However, this is something we plan to add to our offering later on in the year.


Unfortunately, due to high demand we do not offer free samples of our products.


At this moment in time we only offer our products via our online store and a few selected online retailers. With that said, this is a choice we have purposely made for the time being as we wish to provide you with the best possible customer support.


Bottle Warmer Active - Our bottle warmers come with a 1 year warranty. Under our warranty we will allow the exchange of purchased items if the item is faulty. Once the exchange request is approved, we will provide you with a return label to return the product to us. Our team will then test the unit to determine if the item is truly defective. All warranties are voided if the item has been taken apart, tampered with or has water damage.

Please note: You will need to register your warranty within 30 days of purchasing our products otherwise your warranty will be void and no replacement will be offered.

You can register you Warranty HERE

BOTTLE WARMER ACTIVE

Our slow heat technology preserves nutrients and eliminates any risk of hotspots. So yes, our bottle warmer is perfect for heating breast milk.


NUPEAA Bottle Warmer Active only works with some pre-made formula. When using ready to feed formula 4oz and larger may take longer than the 4-10 minutes as described in our instructions and marketing, also some of these formulas cannot be swirled when warming. Please email hello@nupeaa.com for advice on whether your ready made formula of choice works with our bottle warmer active.


It really all depends on the amount of liquid you are trying to heat, whether the liquid is ambient or fridge temperature and which temp setting you want. It can take as little as 4 minutes to reach a desired temperature up to 10 minutes for colder temperatures or larger quantities.


Purified Water - It's recommended that water that formula powder will be added to should only be reheated a maximum of 6 times.

Breast Milk - Once, provided that it is reheated within four hours. If your baby only drinks part of a breast milk bottle, it should be stored immediately in the refrigerator. It can then be reheated one more time within four hours.

Formula - Ready made formula should be used immediately once warm and should never be reheated.

The Bottle Warmer Active battery can last up to 6 hours when fully charged and can hold a bottle at the same temperature for this same amount of time.

You'll receive:

1 Warmer base
1 Silicone ring
1 Formula dispenser
1 USB charger
1 Instruction Manual

We always recommend sanitising the unit regardless of what form of feed you use with the base.

The base of the product can be cleaned with soapy water but the base should never be immersed in water.

The milk dispenser can be immersed in soapy water and left to air dry. Both units should then be wiped with sanitiser wipes for thorough cleanliness.

The warming base and dispenser are not attached to one another although each part does fit into each other.

It was designed purposely this way for ease of use and to give you the option to carry one without the other.

The Bottle Warmer Active is chargeable with an inbuilt battery. You will receive a standard C-Type USB cable with your warmer and is recommended to be charged after every full use.

Most standard neck bottles will fit the base of the Bottle Warmer Active, however you may need an adapter for your bottle which are available to purchase from our online shop.

Bottles we have so far tested with the base are:

Minbie Standard Bottles
Nuby Standard Bottles